OUR TICKET POLICY
TICKET EXCHANGE/REFUND GUIDELINES
ALL SALES ARE FINAL AND REFUNDS ARE ONLY ALLOWED IN LIMITED CIRCUMSTANCES. TICKET EXCHANGES WILL ONLY BE CONSIDERED WHEN THE ORIGINAL TICKETS ARE PURCHASED THROUGH ONE OF THESE AUTHORIZED PRIMARY SALES CHANNELS: BLENDEDCITY.ORG, OR THE VENUE BOX OFFICE LOCATED AT THE VENUE ADDRESS. If tickets were not purchased through one of these sales channels, guests will need to contact their point of purchase to inquire about the exchange and/or refund policies of their point of purchase.
THE DEADLINE TO SUBMIT EXCHANGE REQUESTS IS TWO (2) HOURS BEFORE THE ADVERTISED CURTAIN DATE AND TIME. Any requests received after this deadline are not eligible under the terms of this policy.
All refund requests must be submitted by contacting email@example.com. It is the responsibility of the guest to provide accurate information when submitting the request. Any incomplete or inaccurate information may cause the request to be delayed or denied.
For approved refunds, a credit will be issued to the original method of payment the guest used to make the original purchase.
For approved exchanges, the tickets may be exchanged solely for different performances of the same production for which the tickets were originally purchased, subject to availability, blackout dates and promo restrictions. The amount of money paid on the original ticket will be applied to the exchanged ticket. Any difference in order total will be adjusted upon completion of the exchange. Any credits to be issued will be issued to the original method of payment the guest used to make the original purchase. If there is additional money due, the guest needs to pay this amount before the exchange is completed.
Additional money may be due if (1) a guest chooses a performance or section that costs more than their original purchase; (2) a guest exchanges an originally discounted ticket into a performance where the discount is no longer available or applicable; (3) a guest exchanges an originally discounted ticket into a performance where the discount price is higher; (4) if a delivery method is chosen that requires an additional payment.
Pick the exchange option that best suits your needs:
Tickets may be exchanged for another performance of the same production. All ticket exchanges are subject to availability. While comparable seating is not guaranteed, subscribers always receive the best available seats at the time the exchange is processed.
If you cannot attend any performance of a production, you can donate your tickets as a tax-deductible contribution. We will provide you with a receipt for tax purposes.